Refunds & Cancellations

1. Cancelling your subscription

You may cancel your paid plan at any time from your account settings, with no cancellation fee. Cancellation is effective at the end of your current billing cycle: you keep full access to all paid features until that date, and your payment mandate (UPI AutoPay, eNACH or card mandate) is cancelled so no further charges occur. If you need help cancelling, email care@zoazoneservices.com.

2. Refund eligibility & timeline

• Where a refund is eligible (for example, a billing error, a charge after valid cancellation, or a verified duplicate charge), it is processed within 5–7 business days of approval.
• Refunds are always returned to the original payment method used for the transaction (UPI, card, net banking or mandate), in the same currency you were charged.
• Your bank or UPI provider may take an additional 2–5 business days to reflect the credit after we initiate it.
• Refunds of GST are handled in line with applicable Indian tax rules; the refund amount will match the amount actually charged for the period being refunded.

3. Failed & duplicate debits

If a payment was debited but the transaction failed at our end, or you were charged twice for the same billing period, the excess amount is auto-refunded to the original payment method — typically within 5–7 business days. You do not need to request anything; we reconcile these automatically. If you notice a failed or duplicate debit that has not been credited back within 7 business days, write to us and we will chase it with the payment gateway (Cashfree Payments, for Indian customers).

4. How to request a refund

Email care@zoazoneservices.com with the subject "Refund Request" and include:

• Your registered account email
• The transaction / invoice reference and date
• A short reason for the request

We acknowledge refund requests within 48 hours and communicate the outcome before processing. Refunds are issued at our discretion for genuinely eligible cases, and always where required by law.

5. What is not refunded

• Partial periods already used within a billing cycle after voluntary cancellation (access continues until the cycle ends).
• Usage-based charges already consumed (SMS, voice, AI credits), except where billed in error.
• Accounts terminated for fraud or policy violation.

Questions? See our Terms & Conditions or contact us.